MAS Communications’ live answering services can provide your business with long-term and temporary customer service response that will assure your customers or potential clients that someone is there for them and that their needs will be taken care of. Our live services can provide you with all the benefits of a full-time receptionist without the interviewing, hiring, training and investment. We offer options that will fit neatly into your budget.
Our remote receptionist service is designed to manage any volume of incoming calls, allowing you to continue your work uninterrupted. Our professional staff, aided by state-of-the-art technology, will customize a remote receptionist system to your specific needs and the needs of your customers.
We can gather information, deliver services and see to the efficient routing and prioritization of your daily calls. This allows you to focus on the tasks at hand, confident that you are not missing any business opportunities.
Call overflow service helps businesses when they routinely experience a surge of calls over short intervals, throughout regular business hours. This call overload is a common occurrence for many businesses that can leave customer calls unanswered and send potential clients seeking service and help elsewhere.
With our overflow service, the calls your receptionist can’t answer will be routed to MAS Communications where they will get prompt response. Your customers will not experience busy signals, impersonal automated attendants, voicemail jail or long waits for the “next available operator.” What they will experience is our courteous and professional staff, while never suspecting that their call was handled by an outside service.
This is a vital service for professionals and companies that provide emergency and urgent need services. MAS Communications has extensive experience in emergency calls. Our staff will remain calm and professional while providing help and service to the caller.
How will your business handle the influx of calls when an emergency or natural disaster hits your region?
If you are in an industry that needs to respond when catastrophe strikes, then you could benefit from a 24/7/365 emergency phone-answering plan.
